Find all necessary legal information you should review, understand and accept before opening an account.
SECTION A – INTRODUCTION
1.1 Protecting your privacy and keeping your personal information confidential is very important to
1.2 In this Policy, we use the terms “we” “us” “our” or “XSOCIO Markets” to refer to XSOCIO
Markets and its related companies.
1.3 Personal information is any information or opinion about you that is capable (or reasonably
capable) of identifying you, whether the information or opinion is true or not, and regardless of
whether the information is recorded in a material form.
1.4 Sensitive information includes things like your racial or ethnic origin, political opinions or
membership of political associations, religious or philosophical beliefs, membership of a
professional or trade association or trade union, sexual orientation or criminal record. Your
health, genetic and biometric information and biometric templates are also sensitive information.
Sensitive information is also personal information for the purposes of the Privacy Act.
1.5 We collect personal and/or sensitive information to provide you with the products and services
that you ask for, as well as information about products and services offered by us or third
1.6 We may use your personal and/or sensitive information to administer our products and services,
for prudential and risk management purposes and, unless you tell us otherwise, to provide you
with related marketing information. We also use the information we hold to help detect and
prevent illegal activity. We cooperate with police and other enforcement bodies as required by
1.7 We disclose relevant personal information to external organizations that help us provide
services. These organizations are bound by confidentiality arrangements. They may include
over- seas organizations.
SECTION B – COLLECTION OF PERSONAL INFORMATION
2. Why we collect your personal information
2.1 We only collect personal information when it’s reasonably necessary for us to do business with
2.2 We use your personal information to:
(a) verify your identity;
(b) provideyouwiththeproductsandservices that you’veaskedfor;
(c) help us monitor, evaluate and develop our products and services;
(d) enable secure access to our members area;
(e) respond to any feedback, queries or complaints;
(f) provide you with technical support;
(g) comply with our legal obligations under the applicable laws; and
(h) takemeasurestodetect andprevent fraud, crimeorother activitywhichmay causeharm
to our business or our products and services.
3. Information we may collect
3.1 The personal information we collect about you generally includes the following:
(b) date of birth;
(c) postal or email address;or
(d) phone numbers, including home, mobile and work;
(e) fax number;
(f) information relating to an individual’s source of wealth;
(h) credit card details;
(i) bank account details,includinginstitution name,branch,account name,bank
identifier, and account number or IBAN;
(j) information relating to your trading experience;
(k) identification documentation, as required under the Anti-Money Laundering and Counter
Terrorism Financing Act 2006 (“AML/CTF Act”), including:
(ii) driving license;
(iii) national identity card;
(iv) utility bills;
(v) trust deed;
(l) other information we consider necessary to our functions and activities.
3.2 We’re required by law to identify you if you’re opening a new account or adding a new signatory
to an existing account. The AML/CTF Act requires us to sight and record details of certain
documents (i.e. photographic and non-photographic documents).
3.3 Where necessary, we also collect information on the following individuals:
(c) company directors and officers;
(d) officers of co-operatives and associations;
(e) client’s agents;
(f) beneficial owners of the client;and
(g) persons dealing with us on a “one-off” basis.
3.4 Wemay takesteps toverify theinformationwecollect.Forexample, a birthcertificateprovided
as identification may be verified with records held by the Registry of Births, Deaths and
Marriages to protect against impersonation, or we may verify with an employer that
employment and remuneration information provided in a credit application is accurate.
4. How we collect personal information
4.1 We may either collect personal information about you directly from you or from sources other
than you when permitted under the AML/CTF Act. “Sources other than you” may include your
agents, family members, friends, related entities, affiliates or divisions.
4.2 We may also collect information from you electronically, for instance, when you visit our website.
5. Incomplete or inaccurate information
5.1 If you provide us with incomplete orinaccurate information, we may not be able to provide you
with the products or services that you ask for.
6.1 Inmost cases, we’ll obtainyour consent to useanddisclose your personal information for our
intended purposes either before or at the time that we collect it.
6.2 If you don’t give us your consent or withdraw your consent, we may not be able to provide you
with the products or services you ask for.
7. Withdrawing consent
7.1 You can withdraw your consent at any time. To withdraw your consent, please email
[email protected] in the firstinstance.
8. Sensitive information
8.1 We’ll only collect sensitiveinformation about you if we haveyour consent, orif we’rerequired or
authorized by law.
SECTION C – INTEGRITY OF YOUR PERSONAL INFORMATION
9. Quality of personal information
9.1 We ensure that the personal information we collect and handle is accurate, up to date, complete
9.2 Please contact us if any of the details you have provided to us change orif you believe that the
information we have about you isn’t accurate or up to date.
9.3 We may also take steps to update the personal information we hold, for example, an address, by
collecting personal information from publicly available sources such as telephone directories or
10. Security of personal information
10.1 We’recommitted to protecting the personal information we hold about you from misuse,
unauthorized access anddisclosure.
10.2 We’ve implemented a range of practices and policies to provide a robust security
environment. We ensure the on-going adequacy of these measures by regularly reviewing
10.3 Our security measures include:
(a) Educating our employeesabouttheirobligationswhentheycollectand
handle personal information;
(b) requiring our employees to use passwords when accessing our systems;
(c) encrypting data sent from your computer to our systems during internet transactions and
client access codes transmitted across networks;
(d) employing firewalls, intrusion detection systems and virus scanning tools to
protect against unauthorized persons and viruses from entering our systems;
(e) using dedicated secure networks or encryption when we transmit electronic data for
purposes of outsourcing; and
(f) practicing a clean desk policy for all premises and providing secure storage for
10.4 Where we identify that we no longer need certain personal information, we ensure that it’s
effectively and securely destroyed. For example, we may shred paper records or use other
means such as degaussing (de-magnetism of a device) and deletion in the case of electronic
equipment and records.
SECTION D – USE OR DISCLOSURE OF PERSONAL INFORMATION
11. Who we disclose personal information to
11.1 We may share your information with our related entities and third parties that we outsource
functions to or partner with, in certain limited situations where it’s necessary for us to provide
our products and services or perform associated business activities.
11.2 These entities and third parties include:
(a) brokers and agents who refer your business to us;
(b) our third party business partners or joint initiative providers;
(c) auditors we appoint to ensure the integrity of our operations;
(d) anyperson acting on yourbehalf,including your financialadviser,solicitor,
settlement agent, accountant, executor, administrator, trustee, guardian or
(e) your employment referee (to confirm details about you);
(f) if required or authorized to do so, regulatory bodies and government agencies;
(g) credit reporting agencies;
(h) other financial institutions and organizations that you seek credit from them (at their request, so that they may assess whether to offer you credit); and
(i) other organizations who assist us to provide products and services by performing functions
such as client contact, banking, payments, data processing, debt recovery, marketing and
advertising, data analysis, business intelligence, website and technology services.They may
also provide products and services that integrate with or complement our products and
11.3 We take our obligations to protect yourinformation extremely seriously and make every effort
todeal only with parties who share and demonstrate the same attitude.Each of the third parties
that we contract with is carefully selected and is only authorized to use your personal
information in a secure way, that’s necessary for them to perform their services to us.
12. Disclosure required by law
12.1 We’ll also disclose your personal information if we’re required by law or permitted to do so under
the Privacy Act.
SECTION E – DIRECT MARKETING
13. Direct marketing
13.1 Unless you’ve asked us not to, we may useyour personal information tolet you know about new
or improved products and services and special offers that may be of interest to you.
13.2 If you don’t want us to use your personal information for marketing purposes,please:
(a) Call us on +44203289 4388;
(b) Write to us at [email protected]
SECTION F – COOKIES
14. What is a cookie
14.1 A cookie is a small file which asks permission to be placed on your computer’s hard drive. If
your computer settings allow cookies, then the file is added and the cookie helps analyze web
traffic or lets the site owner know when you visit a particular site.
15.1 Cookies help us provide you with a better website by enabling us to monitor the pages that you
find useful and tailor our website to your needs, likes and dislikes by gathering and
remembering information about yourpreferences.
15.2 We may collect information about your computer, including where available your IP
address, operating systemandbrowsertype,forsystem administration.Thisisstatistical
data about your browsing actions and patterns, and doesn’t identify you or anyone else
as an individual.
15.3 We may disclose the data we collect through cookies to our related companies.
16. How to block cookies
16.1 Most web browsers allow you to adjust settings to erase cookies, disallow cookies, or receive a
warning before a cookie is set. Please note that some parts of our websites may not function
fully if you disallowcookies.
SECTION G – ACCESS TO, AND CORRECTION OF, PERSONAL
17.1 If you’ve provided uswithpersonal information, you havethe right torequest toaccess or
17.2 Requests for access to or correct limited amounts of personal information, such as
checking to see what address or telephone number we have recorded, can generally be
handled overthe phone.
17.3 We’llrespondto yourrequestas soonaswe’reableto.Insomecaseswemayaskyoutopay
an administrativefeetocover costs associated withyourrequest. We’ll confirm thecost with
you and confirm that you want to proceed before auctioning your request.
17.4 We’ll endeavor to comply with your request within 30 days of hearing from you. To help us
respond, please include as much detail as possible about the information that you want to
access or correct and, if relevant, how you’d like to access the information.
17.5 We’llalways confirmyouridentitybeforeprovidingyouwithaccess toyour personal
18. Exceptions and refusal to give access or correct
18.1 In some circumstances we might have to deny your request for access or correction, or limit the
access we provide. In either of these situations, we’ll let you know the reasons for our decision in
writing. If you disagree with our decision, you can make a complaint following the process set out
in section J of this Policy.
SECTION J – CONTACTING US
19.1 If you have any questions or would like further information about our privacy and information
handling practices, please contact us using one of the following channels:
(a) Email: [email protected];or
(b) Phone: 44 20 3289 4388.
Contest Terms & Conditions
• The Contest is organized by XSocio Markets Ltd, hereinafter referred to as “XSocio” and “the Company”.
• Registration for the Contest starts on (16/03/2020 – 00:00) GMT+2 and will end (08/05/2020 – 00:00).
• The contest starts on (16/03/2020 – 00:00) GMT+2 and will end (16/05/2020 – 00:00) GMT+2.
• Registration for this Contest and/ or entry in the Contest constitutes your agreement to these Rules and you will not be eligible for the prize unless you agree to these Rules.
The pool prize fund of the contest is 10,000 USD:
• 1st place is awarded with 5,000 USD
• 2nd place is awarded with 2,000 USD
• 3rd place is awarded with 1,000 USD
• 4th place is awarded with 500USD
• 5th – 10th is awarded with 250 USD
• Only persons of legal age (18 or older) can take part in the Contest.
• One person can only open one (1) contest account at one time.
• The Promotion is available to all live account holders funded under Contest account type prior 08th May 2020 (hereinafter referred to as “Participants”).
• The minimum and maximum deposit amount is $100 to be eligible to participate in the promotion.
• In order to participate in the promotion, the participants need to make the deposit before the last day of registration 08th May 2020.
• Each participant agrees to provide real data during the registration. Providing fake data may result in disqualification from the Contest at any stage.
• Each participant must be able to open a live account with XSocio in order to receive the prize. Participants who do not meet the criteria for opening a live account with the Company shall be disqualified and the Company shall reserve the right to withhold the award and name a different winner.
• The Company reserves the right, in its sole judgement and discretion which will be final and binding, to reject or disqualify any participant who is breaching the terms set herein and, in all cases, when the Company has reasons to believe that the contestant is engaged in fraudulent or otherwise unfair trading methods/practices including but not limited to:
▪ Any kind of IP match between two or more participants shall be grounds for disqualification.
▪ Any kind of arbitrage trading or any other abuse with pricing and/or quotes will be subject to disqualification from the Contest.
• Each contest account shall have the same trading conditions:
▪ Account type – Similar to Xsocio ScalpX MT4 (Live) account.
▪ Initial deposit and maximum deposit – ($100).
▪ Leverage: Up to 1:500.
▪ Minimum volume – (0.01 lot, maximum volume – 200 lots, step size – 0.01 lot, maximum number of open positions/pending orders – 200).
▪ The trading contest result will be based on highest gain percentage in profit equity based on this formula (Profit/Deposit*100).
▪ Trading via Expert Advisor is allowed.
• The trading contest performance will be calculated based on gain percentage.
• All the current contest stats shall be available at XSocio website (www.xsocio.com).
• On the 15/05/2020 – 23:59 GMT+2, which is the contest finish date, all open orders shall be automatically closed at the current market rates.
• The participants with the highest gain percentage in profit equity who also adhere to all other conditions set herein shall be announced as winners.
• During the contest, client can’t make any withdrawal from their account, otherwise the client will be disqualified from the contest.
• Winners agree to the publication of their names in the XSocio Company news and Social pages.
• Each contestant agrees that some of his/her registration data (including but not limited to country of residence) will be published at Xsocio site and the company’s official Social pages.
• The list of cash prize winners will be definitive within 5 working days following the end of the trading contest period [16/05/2020 – 23:59] GMT+2.
• The prize is paid into the winner’s real account with XSocio within 7 calendar days of the announcement of the winners and can be withdrawn without restrictions.
• If there is any conflict or inconsistency between the English and the translated version of the Terms and Conditions, the English shall be the governing and prevailing version.
• The Company reserves the right to change the terms of the Campaign or cancel it at any time without prior notice and without any liability to the participants.
• In case two or more contest winners have equal highest % in profit equity at the end of the contest, the respective prize will be shared among them equally.
• The Company reserves the right to declare any prize already given invalid and subject to cancellation upon direct or indirect evidence of attempted fraudulent operations with the prize funds.
• Contests and prizes offered should not be considered as an incentive to trade. Only partake in the trading contests when you feel you are ready to trade.
XSocio Markets Ltd which is a company Registered in Saint Vincent and Grenadines under 24611 IBC 2018. Main office and registered: Suite 305, Griffith Corporate Centre, P.O.Box 1510, Beachmont, Kingstown, St. Vincent and the Grenadines.
Forex and CFDs are leveraged products and you may lose your initial deposit as well as substantial amounts of your investment. Trading leveraged products carries a high level of risk and may not be suitable for all investors, so please consider your investment objectives, level of experience, financial resources, risk appetite and other relevant circumstances carefully. Please read and understand the risk disclosure policy before entering any transaction with XSocio Markets Ltd.
Website Terms and Conditions
This website is owned and operated by XSOCIO Markets. XSOCIO Markets is the trading name of
XSOCIO Markets Company number 24611 IBC 2018 (‘XSOCIO Markets ‘we’ ‘us’ ‘our’).
Your access to and use of this website is subject to these terms and conditions, our Terms and Conditions
(as applicable to your jurisdiction of residence) of Service, and any notices, disclaimers or other
statements contained on this website (referred to collectively as ‘Terms’).
By using this website you agree to be subject to the Terms.
Accuracy of information
Although the content of this website is based on information that we considerto be reliable and endeavor
to keep current, we don’t warrant that any information on this website is current or accurate. To the
extent permitted by law, we don’t accept any responsibilityarisingin anyway from errors in, or omissions
from, the information on this website.
Theproductsand servicesdescribedonthiswebsitevary fromtimetotimeandmaynotalwaysbe
available or may be restricted.
Visitors to this website
The information on this website isn’t intended for distribution to, or use by, any person in any country
or jurisdiction where its distribution or use would be contrary to local law or regulation. Visitors to this
websiteareresponsiblefor ascertainingtheterms of andcomplyingwithany local law orregulationthat
they’re subject to.
You must be over 18 years of age to use our services.
General information only
The information on this website is general in nature and doesn’t take into account your personal
investment objectives, financial situation or means.
The information on this website doesn’t constitute a recommendation that you enterinto a particular
transaction, nor is it a representation that any product described on this website is suitable or
appropriate for you.
XSOCIO Markets isn’t a financial advisor. None of the material contained on this website should be
construed as business, financial, investment, hedging, trading, legal, regulatory, tax, or accounting advice,
nor should you use the content of this website as the primary basis for any investment decisions that you
We encourage you to seek independent advice before deciding whether to acquire our services.
Pleaseensurethat youreadandunderstandourlegal documentationbeforeyoudecidewhethertouse
COPYRIGHT & TRADE MARK
Except where it’s necessary for you to view this website on your browser, or as permitted under the
applicable law or the Terms, no information or content on this website may be reproduced, adapted,
uploaded to a third party, distributed or transmitted in any form by any process without our specific
XSOCIO Markets and the XSOCIO Markets logo are registered trademarks of XSOCIO Markets.
Windows is a registered trademark of Microsoft Corporation in the United States and other countries.
THIRD PARTY CONTENT
From time to time, this website may contain links to other websites or resources provided by third
parties. We provide you with third party links/resources solely for your information and convenience. We
don’t make any representations or warranties about the content, suitability or appropriateness about
the content or products contained in any third party websites or resources.
DISCLAIMER AND LIMITATION OF LIABILITY
To the maximum extent permitted by law, we won’t be liable in any way for any loss or damage suffered
by you through use of or access to this website, or our failure to provide this website. Our liability for
negligence, breach of contract or contravention of any law as a result of our failure to provide this
website or any part of it, or for any problems with this website, which cannot be lawfully excluded,is
limited, at our option and to the maximum extent permitted by law, to resupplying this website or any
part of it to you, or to paying for the resupply of this website or any part of it to you.
Welcome Bonus Terms & Conditions
SECTION A – RULES OF THE PROMOTION
1.1. Welcome Bonus USD 30 (hereinafter called “Welcome Bonus”) is a special promo initial capital which given to XSocio Markets Ltd clients who have fulfilled the conditions of the promo.
1.2. The amount of Welcome Bonus is USD 30.
1.3. Welcome Bonus is only for MT4 account with USD based currency: Pro account only.
1.4. Welcome Bonus is not available to the clients, who took part in Welcome Bonus promotions earlier.
1.5. To receive Welcome Bonus, you must fulfill the following conditions:
1.5.1. Pass the personal verification, which consists of two required steps:
22.214.171.124. Identity card verification/passport verification and the address verification.
126.96.36.199. Verify your mobile phone number.
188.8.131.52. Deposit at least 10 to the trading account using any method.
1.6. Each client can receive Welcome Bonus only once.
1.7. The offer is valid for clients from all countries.
1.8. Welcome Bonus is only available for the accounts with the leverage up to 1:400 (the participants of the offer can’t increase their account leverage).
2. RECEIVING BONUS
2.1. Bonus will be received by clients automatically when all requirement fulfilled.
2.2. Bonus will be credited instantly.
2.3. All eligible clients are permitted to hold only one (1) Welcome Bonus account per one Unique IP address and for one device. Multiple registrations from the same IP address and same device are not permitted nor multiple welcome bonus account register with same details.
2.4. Any indication or suspicion, in the Company’s reasonable discretion, of any form of arbitrage, abuse, fraud, manipulation, cash-back arbitrage connected to a trading bonus or any other forms of deceitful or fraudulent activity, will nullify all previously trading.
2.5. In these circumstances, XSocio reserves the right at its reasonable discretion to close/suspend (either temporarily or permanently) all such Eligible Client’s real trading Accounts with XSocio, cancel all orders and deny all profits of such participant.
2.6. Company shall not be liable for any consequences of the trading bonus cancelation, including, but not limited to, order(s) closure by Stop Out.
3. BONUS WORKS
3.1. Both clients’ own fund and welcome bonus can be used in trading without any limitations or restrictions. In such a case, welcome bonus funds can be used during the “drawdown”. In other words, they will not be written off from the account if the equity on the account is less than welcome bonus funds until Stop Out takes place.
3.2. The Client can withdraw from the account his own funds and the profit without any limitations, but the welcome bonus will be written off.
Example: You deposited your account with USD10 and received USD30 as the Welcome Bonus. After trading, your profit is USD10. According to the conditions of the program, the sum available for withdrawal will include your profit of USD10 and your own funds of USD10 as well and USD 30 will be written off.
3.3. During the “drawdown”, the client’s own funds will be written off firstly, including the cases when deposits were made after Welcome Bonus had been received.
Example: You deposited your account with USD10 and received USD30 as Welcome Bonus. After trading, your loss is USD5. This loss will be covered by means of the client’s own funds and the sum available for withdrawal will be USD5, which is the client’s own funds minus the loss.
4. BONUS CANCELATION AND WRITING OFF
4.1. Once Stop Out takes place, bonus is written off from the client’s account.
4.2. Once clients make any amount of withdrawal, bonus will be written off from the client’s trading account.
4.3. The client has the right to reject the received Welcome Bonus at any moment.
4.4. Please note that XSocio Markets Ltd reserves the right to, at any time and without any reason, refuse to grant the Welcome Bonus or write off the previously issued Welcome Bonus 30 USD from the account, as well as revoke (cancel) all transactions that have been made with the use of the welcome bonus funds. This condition is considered accepted (agreed with and accepted) by the client starting from the moment of depositing the “Welcome Bonus” to their trading account.
5.1. If you have any questions or would like further information about welcome bonus, please contact us using one of the following channels:
5.1.1. Email: [email protected]; or
5.1.2. Phone: +44 20 3289 4388.
01 Jan 2018
ANTI-MONEY LAUNDERING (AML) POLICY
Money laundering is the act of converting money or other material values gained from illegal
activity (terrorism, drug dealing, illegal arms trade, corruption, human traffic etc.) into money or
investments that appear to be legitimate. Such activity is used so that the illegal source of money
and other material values cannot be traced.
2. POLICY STATEMENT AND PRICIPLES
Xsocio Markets Limited (hereinafter called the “Company”) is an entity incorporated in Saint Vincent
and The Grenadines with the following registrations: Company Number 24611 IBC 2018. The
Company complies with all applicable laws and regulations in Saint Vincent and The Grenadines.
The Company has adopted a programme that complies with the AML/CTF Act. This policy applies
to all The Company officers, employees, appointed producers and products and services from The
All business units and locations within The Company will cooperate to create a cohesive effort in
the fight against money laundering. Each business unit and location has implemented risk-based
procedures reasonably expected to prevent, detect and cause the reporting of transactions required
under the International Anti Money Laundering Law.
All efforts exerted will be documented and retained in accordance with the Anti-Money laundering
law. The AML Compliance Committee is responsible for initiating Suspicious Activity Reports
(“SARs”) or other required reporting to the appropriate law enforcement or regulatory agencies. Any
contacts by law enforcement or regulatory agencies related to the Policy shall be directed to the
AML Compliance Committee.
It is the policy of The Company to prohibit and actively pursue the prevention of money laundering
and any activity that facilitates money laundering or the funding of terrorist or criminal activities. The
Company is committed to AML compliance in accordance with applicable law and requires its
officers, employees and appointed producers to adhere to these standards in preventing the use of
its products and services for money laundering purposes.
4. CUSTOMER INFORMATION VERIFICATION
In verifying customer identity, appointed compliance officers shall review photo identification. The
Company shall not attempt to determine whether the document that the customer has provided for
identification has been validly issued.
For verification purposes, The Company shall rely on a government-issued identification to establish
a customer’s identity. The Company, however, will analyse the information provided to determine if
there are any logical inconsistencies in the information obtained. The Company will document its
verification, including all identifying information provided by the customer, the methods used and
results of the verification, including but not limited to sign-off by the appointed producer of matching
If a customer either refuses to provide the information described above when requested, or appears
to have intentionally provided misleading information, the appointed agent shall notify the chief
compliance manager. The Company will thereafter decline the application.
5. PREVENTION OF THIRD-PARTY FUNDING, TRANSFER & WITHDRAWAL
The Company strictly does not allow third party funding. Any funds coming to the account must
come from the same account holder. The Company strictly does not allow transfer of trading funds
between different trading accounts belonging to different account holders. This is to prevent the
possibility of money laundering. The Company strictly implements the policy in which withdrawals
must be performed only through the same bank account, credit/debit card or digital wallets that
client used to deposit the funds. All client withdrawal requests shall be processed in the currency in
which the deposit was originally made.
6. MONITORING AND REPORTING SUSPICIOUS ACTIVITY
The Company collects and verifies identification data of the Client and also logs and tracks itemized
statements of all transactions carried out by the Client.
If the Company tracks suspicious transactions of the clients and transactions executed under
nonstandard conditions. The Company performs its anti-money laundering compliance based on
The Company neither accepts cash deposits nor disburses cash under any circumstances. The
Company reserves the right to refuse to process a transaction at any stage, when it believes the
transaction to be connected in any way to money laundering or criminal activity. In accordance with
international law, The Company is not obligated to inform the client that they were reported to the
corresponding governing bodies due to client’s suspicious activity.
7. RESTRICITED COUNTRIES
The Company does not service US entities or residents of any kind. While we welcome clients from
all over the globe, governmental restrictions along with our company policies prohibit The Company
from opening accounts originated from the following restricted and/or OFAC sanctioned countries,
as well as high risk and non-cooperative jurisdictions: Afghanistan, Bosnia and Herzegovina,
Democratic People’s Republic of Korea (DPRK), Guyana, Iran, Iraq, Lao People’s Democratic
Republic, Myanmar, Papua New Guinea, Syria, Uganda, Vanuatu, Yemen.
8. RELEVANT DEPARTMENT
8.1. Customer Service Department
Email: [email protected]
8.2. Compliance Department
Email: [email protected]
Suite 305, Griffith
Corporate Centre P.O.
Box 1510, Beachmont,
Kingstown St. Vincent
and the Grenadines.
Phone +44 20 3289 4388
SECTION A – RISK DISCLOSURE
Activity on the FOREX international currency market is inevitably related to a large number of risks. The Client
acknowledges that they are warned about the losses that they may incur from engaging in such activities. This Risk
Disclosure Notice describes the most common risks, but due to the nature of the activities undertaken at the FOREX
international currency market, other risks may arise that are not foreseen by this Notice.
1. LEVERAGE RISK/EFFECT
When making transactions on terms of marginal trading, a relatively minor deviation of the rate can bring either
considerable profit or losses. When the market moves against Client, he can lose all the deposited funds. The Client
shall be fully liable for allocation of his/her financial resources, the relevant trading strategy, and shall take into
account all leverage-related risks.
2. TECHNICAL RISK
Client accepts the risks of financial losses incurred because of failures of information, communication, electronic
and other systems. Client accepts the risks of financial losses, which can happen because of malfunction of
hardware and software facilities and poor communication at Client’s side. Client bears responsibility for his financial
losses incurred because of ignorance of the instructions presented in the Client’s Terminal Instruction Manual.
3. COMMUNICATION RISK
Client accepts the risks associated with unauthorized access to the information he sent (by electronic mail or using
instant message service) in case it was sent unencrypted. Client accepts the risks of financial losses incurred in
result of delay or non-receipt by Client a message from the Company. Client bears sole responsibility for safety of
confidential information received from the Company and accepts the risks of financial losses incurred in result of
unauthorized access of the third parties to the trading account.
4. FORCE MAJEURE
The Company holds no responsibility for any activity of the third parties, which may influence on the cooperation
between the Company and the Client.
Client accepts the risks of financial losses incurred in result of force majeure circumstances: hostility, terrorist acts,
acts of God, trading halts at financial markets, sharp decrease of liquidity caused by financial market instability,
currency interventions, legislation changes, changes of other parties’ conditions, etc.
The Company shall bear no responsibility before the Client for any actions, inactions or omissions of a third party
and also for any losses incurred by the Client in a result of actions, inactions or omissions of a third party unless
such losses directly arises from the Company’s willful default or fraud or gross negligence. The Company shall also
bear no responsibility or liability for unfavorable consequences for the Client due to the insolvency/bankruptcy of a
SECTION B – CLIENT AGREEMENT
1. GENERAL PROVISIONS
1.1 This Client Agreement (hereinafter called the “Agreement”) is made by the Xsocio Markets Ltd., providing services
under Xsocio Markets trademark, (hereinafter called the “Company”), whose registered office is located at: 1st Floor,
First St Vincent Bank Ltd Building, James Street, Kingstown, St Vincent Grenadines, registration number 24611 IBC
2018, and an individual or a legal entity (except for stateless persons; individuals under 18 years of age) (hereinafter
called the “Client”). The Parties agree that providing of services and this Agreement are settled at the place, where
the Company is registered.
1.2 This Agreement establishes mutual commitments of the Parties, which arise in the course of conversion arbitrage
transactions with contracts for financial instruments in compliance with the Terms of Business.
1.3 The Company provides the Client with the following services:
1.3.1 Opening of trading account;
1.3.2 “Members Area” Service;
1.3.3 Organization of the transactions and provision the facilities for the Client to make deals with contracts
for financial instruments;
1.3.4 Information & consulting services.
1.4 The Client has no right to ask the Company for trading recommendations or other information, which may motivate
them to make transactions.
1.5 The Client has the right to register only one “Members Area”.
1.6 The Client has the right to open not more than 20 trading accounts. In case the Client has already opened at least
one real trading account, the Company has the right to restrict the opening of new accounts at its sole discretion.
1.7 The Company has the right to restrict or block access to “Members Area” in case the client violates articles 1.5
and/or 1.6 of this Agreement.
1.8 The Company, at its own discretion, may provide the Client with trading recommendations or other information, but
bears no responsibility over the impact and profit that these references and advice may cause.
1.9 The terms of this Agreement shall be considered accepted unconditionally by the Client upon the Company’s
receipt of an advance payment made by the Client in accordance with this Agreement.
1.10 The terms used in this Agreement are determined in last section of this agreement – in “Terms and Interpretation”.
1.11 Any Promo programs and related services which are provided by the Company and presented on its official website
http://www.xsocio.com have their own rules and conditions which are described in the corresponding sections of
the official website http://wwwxsocio.com/ that has a force of amendment to this document.
1.12 The Company has the right to pay benefits to the Client and/or to third parties in accordance with the Partner
Agreement. All necessary information (Terms and Conditions) is provided on the official website of the Company:
Moreover, the Company undertakes to disclose further details (clarification, calculations)at the request of the Client.
1.13 The Company has the right to, at any time and without any given reason, refuse to grant promotional benefit or
cancel/write off the previously issued promotional benefit from the account, as well as revoke (cancel) all
transactions that have been made with the use of the promotional benefit. This can be made in case of misuse of
the benefit, manifest errors, abnormal market situations, etc. at own discretion of the Company.
1.14 The official language of all documents of the Company is English.
2. OPENING OF TRADING ACCOUNT
2.1 To open a trading account, the Client should fill in the registration form at the Company’s site: http://www.xsocio.com.
2.2 The Company has the right to refuse the Client in opening and maintaining of trading account, if the information
stated in the registration form is not valid.
2.3 The Client is liable for the authenticity of the provided documents or their copies, and admits the right of the Company,
if their originality is doubted, to apply to the law- enforcement authorities of the document issuing country for the
authentication validation, in case the act of the document forgery was disclosed, the Client will be brought to
responsibility in accordance with the legislation of the document issuing country.
2.4 The Company has the right to terminate maintaining of the trading account in cases within 60 days after it was opened
the Client did not make any transaction.
2.5 The Company holds responsibility to provide a true history of transactions in client terminal for the period specified
for this account type in comparison table of account types on the Company’s website.
3. PROCEDURE OF MUTUAL SETTLEMENTS
3.1 Funds can be withdrawn from/ deposited to trading account in the currency of the trading account. Funds withdrawal
is available for verified clients only.
3.2 The Client has the right to withdraw from his trading account any sum, within the limits specified when making the
funds withdrawal application in his Members Area.
3.3 Procedures of depositing and withdrawal to/from trading account are performed during working hours of the
Company’s Department of Payments (from 9:00 AM to 12:00 AM GMT+8) on weekdays.
3.4 In case the Client uses an automatic account depositing service in “Members Area”, the Company assumes a
commitment to transfer funds to the Client’s trading account within two business days after receiving the Client’s
3.5 The Company has the right to refuse the Client in conducting of transactions on the trading account in case of misuse
of the funds, particularly for the purpose of conversion of cash assets.
3.6 When withdrawing funds from the Members Area, the Client is charged with acommission for funds transfer.
3.7 In order to make deals, the Client should accept unconditionally the terms of transaction provision at the Company’s
server in compliance with the Client agreement.
3.8 If the Customer has to pay the Company an amount exceeding the equity of its account, such amount shall be paid
within 2 (two) business days from the date of incurrence of the Customer’s obligation.
3.9 If the balance of the Customer’s account is negative, the Company shall have the right to pay off without future
authorization the negative balance of the account by transferring funds from any other account of the Customer’s
Members Area or from an account of any other Members Area, if the Company believes that there is a connection
between this Members Area and the Customer.
4. RESPONSIBILITIES AND DUTIES OF THE PARTIES
4.1 The Company holds no responsibility for unauthorized use of the passwords for getting access to the Company’s
services. When suspecting an unauthorized access to his Members Area, the Client should inform the Company
about it immediately by any means available. After receiving such notification, the Company shall block the Client’s
Members Area until the circumstances are clarified.
4.2 The Client holds responsibility for transactions made in the trading account.
4.3 The Client holds responsibility to avoid the transactions, which violate the law, the legislation, the norms and the rules
applied to the Client.
4.4 The Company has the right to request the Client for identification (to pass the complete verification) by providing the
documents to prove the Client’s identity.
4.5 If any registration information of the Client (Surname/given name/ patronymic, Address, Phone number) has been
changed after account opening, the Client is obliged to inform the Company with request to change the information.
4.6 The Client takes responsibility to deposit to the trading account only the funds of legal character. If the Company
receives a notification from the payment system that the money used to deposit trading account are of dubious
provenance, the Company has the right to block the Client’s Members Area and his corresponding trading account
until the circumstances are clarified. In this case, the Company may close all positions on the Client’s account without
informing him about it in advance.
4.7 The Client acknowledges that the Company has a right to give their personal details to the law- enforcement
authorities, where there is an official request under the framework of counteracting revenue laundering.
4.8 The Company has the right to block the Client’s account, as well as the funds on it, if the Client violates article 4.6 of
this Agreement or where there is an official request from the law- enforcement authorities to check the legality of the
Client’s trading operations. The Company has the right to block the Client’s Members Area and his corresponding
trading account until the circumstances are clarified. In this case, the Company may close all positions on the Client’s
account without informing him about it in advance.
4.9 In case the Client violates articles 4.3 and/or 4.6 of this Agreement, the Company hasthe right to cancel the
transactions made by the Client and/or ask him to provide additional documents for settlement of the situation.
4.10 The Company has the right to regard as non-market the transactions at the trading server, in case there are objective
reasons for that.
4.11 The Client holds responsibility to avoid using any strategies for profit making, which are based on hardware
4.12 All information presented on the Company’s website is intended for illustratedpurposes only. The Company holds no
responsibility for the Client’s activity or inactivity caused bythis information.
4.13 The Company has the right to change this Agreement. The changes come into effect in 3 working days after
publication about the changes in the Company’s site or sending an appropriate notice by the client account internal
mail. The Company has the right to change the values of spreads, swaps (financing fee), and dividends specified in
the contract specifications without informing the Client about it in advance.
4.14 The Client has the right to terminate this Agreement if they inform the Company in writing of their willingness to do
4.15 The Company has the right to terminate this Agreement immediately provided that the Company informs the Client
in writing about it.
4.16 Cancellation of this Agreement does not release the Company and the Client from responsibility to discharge
obligations, which were incurredbefore notification by one of the Parties about this Agreement cancellation.
4.17 The Company is not a tax agent and has no obligations declaring the Client’s income. The Client is solely responsible
for paying taxes and declaring income to their jurisdiction.
5. EXAMINATION OF CLAIMS
5.1 Claim issuing regulation and examination procedure are determined in section 14 of the Terms of Business.
5.2 The Company holds responsibility to examine a Client’s claim within 5 business days.
5.3 In case a claim cannot be settled in compliance with this Agreement, the Company has the right to make a decision
upon the claim in compliance with its business practice.
SECTION C – ORDER EXECUTION POLICY
6. GENERAL PROVISIONS
6.1 Client has the right to submit orders in a particular instrument only during the time of trading session specified for this
instrument. The time of trading session for each instrument is specified in “Contract Specifications” section of the
6.2 Client has the right to transmit the following orders: to open position, to close position, to place pending order, to
modify or to delete pending order.
6.3 Client’s orders to open position, to close position, to place pending order, to modify or to delete pending order should
be made through Client’s terminal.
6.4 The time of processing the Client’s orders is not a fixed parameter as it depends on the market conditions and the
speed of order execution on the side of the Company’s partners.
6.5 For those types of accounts, spread for which is specified in comparison table of account types on the Company’s
website as “floating”, spread specified in the contract specifications, is not fixed and depends on the market condition.
6.6 Transactions to buy should be made at Ask price. Transactions to sell should be made at Bid price.
6.7 Long positions should be opened at Ask price and closed at Bid price. Short positions should be opened at Bid price
and closed at Ask price.
6.8 Execution mode is market execution of the Client’s orders for all type of accounts.
6.9 When opening a position, the Client should deposit a Margin, the value of which depends on leverage available to
Client or on the trading instrument, in which this position is opened.
6.10 If there are any locked positions on the Client’s trading account, the Client should have a enough hedged margin
which size is set forth on the client terminal in instrument specification.
6.11 During the last hour before the closing of trading session, for instruments that aren’t allowed for trading during
weekend or holidays, the Company has the right to refuse to execute the Client’s orders, if the total resulting volume
of all open positions (in the currency of trading account) becomes 100 times higher than the Equity on the Client’s
6.12 During the last hour prior to weekend or holidays, the Company has the right to reduce the account leverage to 1:300
for accounts with leverage higher than 1:300. The Client bears full responsibility for having enough Margin at the
moment when the leverage is reduced.The account leverage, which was valid before the reduction, will be restored
within several hours after the fact of reduction.
6.13 The Company has the right to change the leverage of the trading account in case the open position on this account
does not comply with the leverage requirements:
(a) In case the Equity is equal or less than $500,the admissible leverage is 1:1000;
(b) In case the Equity is from $501 to $2,000, the admissible leverage is 1:500;
(c) In case the Equity is from $2,001 to $10,000, the admissible leverage is 1:300;
(d) In case the Equity is from $10,001 to $20,000, the admissible leverage is 1:200;
(e) In case the Equity is above $20,000, the admissible leverage is 1:100;
6.14 The Company bears no responsibility for the Client’s having enough Margin to maintain his open positions at the
moment when the Client’s account leverage is changed.
6.15 In case of transferring open positions to the next day, storage (swap) is charged. It can be either positive or negative.
Storage (swap) value for each instrument is specified in contract specification.
6.16 If the Client has a Swap-Free account, swaps will not be credited/debited. In these cases the Client is charged a
fixed commission for transiting positions over midnight. A complete commission table is available on the Company’s
website, “Swap-Free Accounts” section.
6.17 In situations when there is a significant reduction of liquidity, the Company has the right to forbid trading for some
instrument or several instruments or make the trading allowed in “Close Only” mode.
6.18 Specific leverage restrictions may apply on certain instruments. Xsocio Markets may, in its sole discretion, amend
the margin requirements, on a case by case basis, on all or any transactions(s) of the Client, by providing the Client,
where reasonable, with notice.
7. OPENING/CLOSING POSITIONS
7.1 In an order to open position, Client should specify the name of instrument and the amount of transaction. In an order
to close position, Client should specify the order number.
7.2 When an order to open a position is received, trading account will be checked for available assets Free Margin. In
case the initial margin and/or hedged margin for a position to be opened exceeds free margin in trading account,
Client will get a denial with comment “No money”.
7.3 After receiving a Client’s order, the server enqueues it for processing. When an order is enqueued, Client is
acknowledged about it by message “Order is accepted” in the client terminal. When an order is waiting for executing
in a queue, Client has the right to cancel it.
7.4 Just when an order leaves a queue for executing, Client is acknowledged by message from server “Order is in
process”. Client cannot cancel the order in case it has been accepted for execution.
7.5 When processing Client’s order in Market Execution, execution of Client’s order will be made at the current price at
the moment of order execution
7.6 All Clients’ orders are registered in the server’s log-file by making appropriate records.
7.7 A Client’s order to open position is considered to be executed and a position is considered to be opened after an
appropriate record has been made in the server’s log-file.
7.8 A Client’s order to close position is considered to be executed, and a position is considered to be closed after an
appropriate record has been made in the server’s log-file.
7.9 A Client’s order to close position will be declined in case at the moment of its receipt the position is under Stop Loss
or Take Profit execution. At that, Client receives message “Off quotes”.
8. PENDING ORDERS
8.1 Client has the right to place the following pending orders:
(a) Buy Stop – an order to open long position at the market price, when the future Ask price reaches the specified
value. This type of order is placed higher than the current Ask price;
(b) Sell Stop – an order to open short position at the market price, when the futureBid price reaches the specified
value. This type of order is placed lower than the current Bid price;
(c) Buy Limit – an order to open long position at the price, which is not worse than the price specified in the order.
This type of order is placed lower than the current Ask price;
(d) Sell Limit – an order to open short position at the price, which is not worse than the price specified in the order.
This type of order is placed higher than the current Bid price;
(e) Stop Loss – an order to close position at the market price, when the future price reaches the specified value.
This order is intended to minimize losses in case the price of financial instrument starts moving towards loss.
Such an order is always associated with open position or pending order. Bid price is used to check condition
of this order for long position, and Ask price – for short positions;
(f) Take Profit is an order to close position at the price not worse than the specified value. This type of order is
intended for taking profit when the financial instrument price hits the expected level. When the order is
executed, the position is closed. It is always associated with open position orpending order. Bid price is used
to check condition of this order for long position and Ask price – for short positions.
8.2 Client has the right to attach the orders Stop Loss and/or Take Profit to the orders Buy Stop, Sell Stop, Buy Limit and
Sell Limit. After pending order triggering, its Stop Loss and Take Profit orders will be automatically attached to an
8.3 Stop Loss and Take Profit shall be executed only for an open position and shall not be executed for any pending
9. PLACING PENDING ORDERS
9.1 In a direction to place pending order, Client should specify the following:
(a) Compulsory parameters: instrument, volume, order type (Buy Stop, Sell Stop, Buy Limit, Sell Limit), price level;
(b) Optional parameters: Take Profit price level, Stop Loss price level, Expiration time of pending order.
9.2 A pending order will be denied in case of wrong input of compulsory or optional parameters.
9.3 The Company has the right to refuse the Client’s request to place a pending order, if the equity on the Client’s trading
account is less than the margin required for the execution of the order.
9.4 A pending order will be denied in case a price level in the order does not comply with condition “Limit & Stop Levels”.
9.5 Condition “Limit & Stop Levels” assumes that pending order cannot be placed closer than within a minimal number
of points against current price. The values of “Limit & Stop Levels” for each instrument are specified in the Contract
9.6 The Client’s direction to place anorder is assumed to be executed and an order is assumed to be placed after an
appropriate record is made in the server’s log-file.
10. MODIFICATION AND DELETION OF PENDING ORDERS
10.1 To modify the orders Buy Stop, Sell Stop, Buy Limit and Sell Limit, Client should specify price level, Take Profit value
and Stop Loss value.
10.2 To modify Take Profit and/or Stop Loss attached to open position, Client should specify Take Profit value and/or Stop
10.3 In case a pending order has been accepted for execution, it cannot be modified or deleted.
10.4 To delete Take Profit and Stop Loss, it is necessary to specify zero price value for these orders.
10.5 A direction to modify or to delete an order is assumed to be executed, and an ordered is assumed to be modified or
deleted after an appropriate record has been made in the server’s log-file.
11. EXECUTION OF ORDERS
11.1 Buy Stop order will be enqueued for execution in case current quote Ask has become equal or higher than order
11.2 Sell Stop order will be enqueued for execution in case current quote Bid has become lower than order level.
11.3 Buy Limit order will be enqueued for execution in case current quote Ask has become equal or lower than order level.
11.4 Sell Limit order will be enqueued for execution in case current quote Bid has become equal or higher than order level.
11.5 Take Profit order associated with open long position will be enqueued for execution in case current quote Bid has
become equal or higher than order level.
11.6 Stop Loss order associated with open long positions will be enqued for execution in case current quote Bid has
become equal or lower than order level.
11.7 Take Profit order associated with open short position will be enqueued for execution in case current quote Ask has
become equal or lower than order level.
11.8 Stop Loss order associated with short position will be enqueued for execution in case current quote Ask has become
equal or higher than order level.
11.9 At the moment of execution of Buy Stop, Sell Stop, Buy Limit and Sell Limit orders, checking of Client’s account for
available Free Margin takes place. In case there is not enough Free Margin for position open, the order will be deleted
with comment “No money”.
11.10 Buy Stop, Sell Stop, Stop Loss orders will be executed at the price at the moment of order execution. Buy Limit, Sell
Limit and Take Profit orders will be filled either at theexact price client set or a more favorable price in the direction
of client’s trade.
11.11 Buy Stop and Sell Stop Orders with associated Take Profit orders shall be cancelled in case of a price gap, the first
quote after which is a trigger for execution of stop order and Take Profit set for this Order.
11.12 Pending order is considered to be executed after an appropriate record in server’s Log- file has been made.
12. COMPULSORY POSITION CLOSE
12.1 In case Margin Level on Client’s trading account becomes equal or lower than Stop Out value, the Company has the
right to close all open positions on the Client’s trading account compulsory at the current market price without any
preliminary notification and Client’s consent. Stop Out values for each of account types are specified in comparison
table of account types on the Company’s website.
12.2 Compulsory close of positions takes place in automatic regime and is followed by an appropriate record in server’s
12.3 In some cases, open positions can be closed compulsory with obligatory notification of Client within one working day
in case Margin Level in Client’s trading account has decreased below Margin Call value.
SECTION D – CLIENT’S MONEY AND ASSETS POLICY
13. DEPOSIT/WITHDRAWAL FUNDS
13.1 The Client has the right to deposit his trading account and withdraw funds only using the payment systems available
in Members Area.
13.2 The actual payment of services is deemed to be the moment when all appropriate funds are credited to the
13.3 The Company has the right to cancel Client’s deposit or withdraw earlier deposited funds if Client’s trading account
was deposited by a third party. In this case, the deposited funds will be transferred back to the same payment details
they were deposited from. If this occurs, the Client is charged with all costs for funds transfer. The Company doesn’t
compensate any losses that occur due to compulsory closing of positions on the Client’s account. Losses, taken by
the Client until his funds are written off the account, are subtracted from the refundable amount. Profit, received by
the client until his funds are written off the account, is not refundable. Anonymous credit cards are not allowed to be
13.4 The Company holds no responsibility for the result of trading operations on the Client’s account, in case there are
any delays in depositing this account. The Client is solely responsible for any financial loss risks coming from possible
delays in depositing funds to the Client’s trading account.
13.5 In case the Client deposits their trading account by means of direct transfer to the Company’s bank details, they are
obliged to leave a deposit notification in Members Area.
13.6 The Client has the right to withdraw funds from his trading account only after verifying his Members Area.
13.7 When withdrawing funds from the trading account, the Client is charged with all costs for funds transfer.
13.8 If there is no sufficient trading volume on the trading account, withdrawals shall be made only to those payment
systems, which are used to deposit this trading account. The trading volume amount which is defined as sufficient
shall be set forth by the Company at its own discretion.
13.9 The Client shall be liable for validity of data specified in the withdrawal application.
13.10 The Company has the right to refuse the Client’s request for withdrawal, if the Client uses the same payment system
for withdrawal and depositing, but with different bank details.
13.11 The Company holds the responsibility to transfer the Client’s funds to the payment details specified in the withdrawal
application within two working days after approval of the withdrawal application in Members Area.
13.12 The Company reserves the right to deduct from the account an amount paid to the Client in compensation, if the
account does not embrace a sufficient trade volume or the account is used for the purpose of converting funds from
one payment system into another. The quantum of a sufficient trade volume is established by the Company at its
13.13 In case the payment system stops operating for some time, the Company has the right to postpone the date of
withdrawal until the payment system resumes working.
13.14 The Company has the right to charge the Client with an additional commission if the Client uses different payment
systems to deposit and withdraw funds. The amount of the commission charged to the Client is calculated based on
costs paid by the Company when fulfilling the Client’s withdrawal request.
13.15 In order to withdraw funds through exchange services (in cash in the exchange office),it is required to execute the
application indicating valid information on the recipient: name, series and passport No.
13.16 The Company undertakes to take any and all expedient actions to preclude any illegal financial operations and money
laundering with the employment of the Company’s resources.
13.17 When depositing trading account via Bank Transfer, the Client has to verify his Members Area.
13.18 The Company reserves the right to deny the Client in withdrawing the funds, in case the application for withdrawal
contains payment details of the third parties.
13.19 The Client can remove his/her funds only into the payment systems that were used for deposit in his/her Member’s
Area under the caption “Withdrawal”. In such case, in the first place the funds are withdrawn to bankcards. If the
withdrawal of funds is not possible intothe payment systems that were used for deposit, client can withdraw funds
through Bank Wire to his/her Bank account designated in the Members Area under the caption “Withdraw funds”.
13.20 The xsocio.com website is operated by Xsocio Markets 1st Floor, First St Vincent Bank Ltd Building, James Street,
Kingstown, St Vincent Grenadines.
14. ADJUSTMENT OF DISPUTES
14.1 In case the Client considers that the Company has violated the terms of this Agreement, it has the right to raise a
14.2 In order to raise a claim, Client should fill special form “Raise Claim” to [email protected] A ticket will be assigned
to the claim. Any claims issued and raised by any other mean will not be receivable in evidence.
14.3 The Client has the right to file a claim concerning only real trading account.Claims concerning demo trading accounts
will not be taken into account or processed.
14.4 When filling a claim form, Client should specify the following:
(a) Client’s name or institution’s name (if a trading account was opened by a legal entity);
(b) Client’s login in trading platform;
(c) Ticket numbers of disputable orders/positions;
(d) Description of disputable situation with references to this Regulation’sarticles, which, in Client’s judgment, were
14.5 Claim should not contain offensive words or unprintable vocabulary.
14.6 Claim will not be processed in the following cases:
(a) Provided that the requirements of items 14.3 and/or 14.4 are violated;
(b) Provided that more than 2 working days have passed after the reasons for claim appeared;
(c) Provided that a difference in quotations of the Company and of some other companies or informational
resources makes a reason for claim raise;
(d) Provided that poor connection or its absence taken place at the Client’s side or at the server’s side makes a
reason for claim raise. At that, in case there is no record in the server’s log-file about Client’s attempt to place
an order, it is considered that Client did not place the order;
(e) Provided that the lost profit makes a reason for claim raise;
(f) Provided that the compensation for moral harm makes a reason for claim raise;
(g) Provided that the profit or loss on positions compulsory closed uponapplication made to the Company by the
payment system of law-enforcement authorities make a reason for claim raise;
(h) Provided that the profit or loss on positions compulsory closed upon application sent to the Company by the
Client about an unauthorized access to his trading account make a reason for claim raise.
14.7 Decision upon a claim will be issued based on the information received from server’s log- file.
14.8 The Client agrees that intensity of sending trading queries from his terminal to the Company’s server mustn’t create
an overload, which interferes with the execution of other Clients’ orders.
14.9 The Company has the right to stop processing the Client’s orders in case of flagrant and constant violation of article
14.8 by the Client.
SECTION E – TERMS AND INTERPRETATION
Amount of transaction – product of number of lots and lot volume.
Ask – price Client pays when buying.
Balance – total financial result of all complete finished transactions and operations of depositing/withdrawing assets in
Bar/Candlestick is an element of the chart, which includes opening and closing prices, as well as maximum and
minimum prices per fixed period of time chosen by the Client. In MetaTrader4 and MetaTrader5 trading terminals, bars
and candlesticks are displayed at the level of Bid price.
Bid – price Client pays when selling.
Chart is a tool for illustrating the price movement in graphics per fixed period of time with the help of bars/candlesticks
or lines. In MetaTrader4 and MetaTrader5 trading terminals, prices are displayed at the level of Bid price.
Client – individual or legal entity responsible for conversion arbitrage transactions with financial instruments on the
Client’s terminal – software facility used by Client to direct orders to make transactions.
Company – a legal entity responsible for performance of services to the Company on managing conversion arbitrage
transactions under financial instruments.
Complete finished transaction – transaction, which consists of two opposite related transactions of similar volume.
Contract specification – transaction terms (contract size, spread, initial margin, Limit & Stop Level, etc,) for each
Conversion arbitrage transaction – deal for buy or sell of contract for financial instruments. It assumes making two
deals for buy and sell of the contracts of similar volume.
Demo trading account is the Client’s trading account with deposited funds, which have no cash equivalent value.
Direction – direction of Client to open position, to close position, to place pending order, to modify or to delete pending
Equity – current value of assets, which can be determined using the formula: Equity = Balance + Floating Profit –
Floating Profit – unrealized profit at open positions under the current rate values.
Floating Loss – unrealized loss at open positions under the current rate values.
Free Margin – free equity in transaction account, which can be used to open a new position. Free Margin = Equity –
Instruments – currency pairs, CFDs, and metals available for conducting trading transactions in compliance with
specification of contracts presented on the Company’s website.
Hedged margin is a guarantee requested by the dealer for opening and maintaining locked positions.
Leverage – ratio of margin amount and amount of transaction. Leverage 1:100 means that in order to make a
transaction, it is necessary to have in your account an amount that is 100 times less than the amount of transaction.
Limit & Stop Levels – minimal distance in points between the level of placed pending order and the current price.
Line Chart is a type of chart, which includes a series of closing prices per fixed period of time with the current price. In
MetaTrader4 and MetaTrader5 trading terminals, lines are displayed at the level of Bid price.
Locked positions – long and short positions of the same size that are open on the same instrument with the same
Long position (Long) – position opened by Client in anticipation of instrument price increase.
Lot is a unit to measure the amount of the deal.
Margin – cash security to support open positions.
Margin Level – ratio of Equity and Margin presented in percent, i.e., Margin Level = (Equity/Margin)*100.
Margin trading – making deals using leverage.
Market Execution – this mode assumes that your order will be executed using not the price you see on the screen,
but the price, which exists at the market at the moment of order execution. This price can be either better or worse than
the one the Client saw at the chart when pushing “Buy” or “Sell” button.
Members Area – an own private section at the Company’s website used by the Client to make transactions to withdraw
and deposit funds from/to the trading account, as well as to receive information about his trading accounts.
Non-market quotation – quotation, which satisfies the following conditions: existence of serious price gap and fast
return of the price to the precedent level.
Pending order – order to open or to close position in the future at specified price. This order is used to open
transaction positions at the condition of parity of future quotation and specified level.
Price gap (Gap) – price range, within which there was no quotations.
Promotional benefit – any compensations, deposits, commissions, rebates, special conditions, etc. that were provided
by the Company to the client in the framework of permanent promotional programs, one-time promo programs,
individual agreements, affiliate agreements, etc.
Quotation – instrument price figured in Ask or Bid price.
Real trading account is the Client’s trading account with deposited funds, which have cash equivalent value.
Server – set of software and hardware facilities, which are applied by the Company for processing transactions
conducted by the Client in the trading account.
Server log-file – file created by transaction server, which records all incoming Client’s orders and the results of their
Short position (Short) – position opened by Client in anticipation of instrument price decrease.
Spread – difference between Ask and Bid quotation figured in points.
Stop Out – order to compulsory position close generated by server.
Swap – charge for transferring open position to the next day. It can be positive and negative. In the Wednesday to
Thursday night, the charge is threefold. Swap value for different platforms may differ.
System of automatic depositing onto account – set of software and hardware facilities, which make it possible to the
Client to process depositing onto the account independently of Company’s employees.
Trading account – special Client’s account opened at the Company’s server to maintain the Client Agreement, the
Terms of Business and the Risk Disclosure.
Trading account currency – currency to estimate profit or loss in trading account, and to withdraw and deposit from/to
Trading transaction – transaction to buy or to sell a financial instrument.
Trading volume is the total number of transactions performed on the Client’s account in terms of lots and absolute